Terms and Conditions

Last Updated: 14 October 2025

Welcome to HandyCraftivo, an online platform operated and owned by CIPHERNEST SYSTEMS PRIVATE LIMITED, a company registered under the Companies Act, 2013, having its registered office in India (“Company,” “we,” “our,” or “us”). By accessing or using our website www.handycraftivo.com (“Site”) or purchasing products from us, you (“User,” “You,” or “Customer”) agree to be bound by these Terms and Conditions (“Terms”).

Please read these Terms carefully before using our services. If you do not agree with these Terms, you should not use our website or place any orders.

1. Definitions

  • “Website” or “Platform” refers to www.handycraftivo.com operated by CIPHERNEST SYSTEMS PRIVATE LIMITED.
  • “User” or “Customer” means any person accessing, browsing, or purchasing products through the website.
  • “Products” refer to all eco-friendly, handmade, and handicraft items offered for sale on HandyCraftivo.
  • “Services” means all e-commerce, informational, and customer-related services offered by HandyCraftivo.

2. Eligibility

By using this website, you represent that you are at least 18 years of age and competent to enter into a legally binding agreement under Indian law. If you are under 18, you may use the platform under the supervision of a parent or guardian.

3. Account Registration

To make purchases, you may need to create an account by providing accurate and complete information.

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to accept responsibility for all activities under your account.
  • We reserve the right to suspend or terminate your account if information provided is inaccurate or misleading.

4. Product Information & Pricing

We strive to display accurate product details, descriptions, and prices. However:

  • Product images are for illustrative purposes; actual colors or patterns may vary due to handmade craftsmanship.
  • Prices are subject to change without prior notice.
  • All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

5. Orders and Acceptance

  • Placing an order on HandyCraftivo constitutes an offer to purchase products.
  • Orders are accepted subject to product availability and payment confirmation.
  • We reserve the right to cancel or refuse any order at our discretion due to pricing errors, stock issues, or suspected fraud.

6. Payment Terms

We accept secure online payments via credit/debit cards, UPI, wallets, and other authorized payment gateways.

  • All transactions are processed through trusted payment processors in compliance with RBI regulations.
  • HandyCraftivo does not store or retain your banking or card details.

7. Shipping and Delivery

  • Orders are shipped within 3–7 business days depending on product availability and location.
  • Delivery timelines may vary due to logistics delays, holidays, or unforeseen circumstances.
  • The risk of loss passes to the customer upon delivery of the product.

8. Returns, Refunds, and Replacements

As our products are handmade, minor variations are natural and not considered defects.

  • Returns are accepted only for damaged, defective, or wrong items received.
  • Customers must raise a return request within 48 hours of delivery with proof (photo/video).
  • Refunds or replacements will be processed after inspection of the returned item.
  • Shipping charges are non-refundable.

9. User Responsibilities

Users agree to:

  • Provide accurate information while placing orders.
  • Not use the website for any illegal, abusive, or fraudulent purpose.
  • Not copy, modify, or distribute website content without written permission.

10. Intellectual Property Rights

All content on HandyCraftivo — including logos, text, graphics, product photos, and designs — are the property of CIPHERNEST SYSTEMS PRIVATE LIMITED.
Reproduction or misuse of any part of this website without written consent is strictly prohibited.

11. Third-Party Links

Our website may include links to third-party sites for convenience. We do not endorse or assume responsibility for the content or policies of any third-party websites.

12. Limitation of Liability

To the fullest extent permitted by law, CIPHERNEST SYSTEMS PRIVATE LIMITED shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use or inability to use our website or products
  • Unauthorized access or data breaches
  • Delays in delivery or inaccuracies in product descriptions

13. Indemnification

You agree to indemnify and hold harmless HandyCraftivo and its affiliates, directors, and employees from any claims, damages, or liabilities arising from your misuse of the website or violation of these Terms.

14. Privacy and Data Protection

Your privacy is important to us. All personal data collected through the website is handled in accordance with our Privacy Policy, which complies with the Information Technology Act, 2000 and related data protection rules in India.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India.
In case of disputes, the exclusive jurisdiction shall lie with the courts of West Bengal, India.

16. Modification of Terms

HandyCraftivo reserves the right to modify, amend, or update these Terms at any time without prior notice. The revised Terms will be posted on this page with an updated “Last Updated” date.

17. Contact Information

For any queries or concerns regarding these Terms, please contact:

CIPHERNEST SYSTEMS PRIVATE LIMITED
Email: ciphernestsystempvtltd@gmail.com
Website: www.handycraftivo.com
Address: Vill-Goaripara more, Majdia, Nadia, WB, India- 741507