Returns

To return your order simply email us at ciphernestsystempvtltd@gmail.com with the subject line as ‘Returns’. Kindly mention your order ID and the below-applicable reasons in the subject line. We shall then take it forward.

Returns: You have 5 days of original purchase to return unused, undamaged items for a full refund or store credit. Please note, the amount refunded will be excluding shipping charges. 

Conditions for returns-

1- Wrong product received

2- Looks different than the product photo

3- Damaged product received* (Please see conditions for this below)

If you have any other reason for return than the ones mentioned, please note we will decide eligibility on a case-to-case basis only. We do not promise a return for any other reason than the ones mentioned above. Returns must be accompanied by the original receipt and packaging. Returns will be made in the form of the original payment. If the original receipt is unavailable, we’ll make an exchange or issue a merchandise credit based on the current selling price. All orders placed during special sales, limited discount offers, and limited offer campaigns are non-refundable. 

We do not accept returns on FMCG products, personal hygiene products, undergarments–worn or unworn and brands that have a no return policy which will be specifically mentioned in the description of that product if any. 

*Defective/Damaged product replacement: In case of a defective item you need to inform us within 2 days to claim product replacement or full refund. All defective product claims are taken by us on a case-to-case basis. If we conclude that the product defect/damage was due to our fault only then will we replace the product or refund the amount.  

Exchange: To make an exchange request email us at ciphernestsystempvtltd@gmail.com with the subject line ‘Exchange’. You have 5 days of original purchase to exchange any unused, undamaged item. Only size and color exchange. Make sure to send in the original receipt and packaging. 

We do not accept exchange on FMCG products, personal hygiene products, undergarments–worn or unworn and brands that have a no exchange policy which will be specifically mentioned in the description of that product if any. 

Cancellation: To cancel an order email us at ciphernestsystempvtltd@gmail.com with the subject line as ‘Cancellation’ and mention your order ID. We shall then take it forward. Order can only be canceled within 24 hrs from the time the order was placed. Any orders canceled after 24 hrs. will not be accepted. Once you receive the order you can choose to return it if you wish to within the return time period as stated above. 

-Returns and exchanges can take up to 8-10 days to process. If you need a replacement item sooner, we recommend placing a new order while waiting for your refund to be processed.

-Note: Some brands listed with us have special return policies that will be stated in the product description. 

For any other questions related to returns, email us: ciphernestsystempvtltd@gmail.com

For the planet: Every year billions of products end up in a landfill simply because they are returned and have gone out of fashion or gone past their expiry date. Every time you return a product you give rise to emissions. We urge you to think before buying and do not buy products you are not sure of simply to return them later. Let us all strive to be mindful shoppers and not hoarders. You can always write to us if you are not sure and want to know more about the product in detail before buying.